Purchase Policy


Last updated: 3 July, 2016

These Purchase Terms & Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and do not affect the buyer’s statutory rights.

General

The terms and conditions set forth in this purchase terms and conditions notice (the “Purchase Terms & Conditions”) shall govern the purchase of products and/or services (the “Goods”) from the websites provided by Wedding Dress Express Pty Ltd, ("Wedding Dress Express", “WDE”, “the Seller”, “us”, “our” or “we”) including http://www.weddingdressexpress.com.au, and all subdomains of this website, as well as all services related to such web sites (such web sites and services, collectively, the “Site”). The “Buyer” means the individual or organisation who purchases, or agrees to purchase products and/or services from the Seller. The “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Purchase Terms & Conditions. The “Goods” means the products and/or services that the Buyer agrees to purchase from the Seller. By purchasing products and services from the Site, you agree to be bound by these Purchase Terms & Conditions. If you do not agree to these Purchase Terms & Conditions, please do not purchase products and/or services from the Site.

Please note that to the extent that a Buyer’s purchase is carried out on a Linked Site, that purchase will be subject to the terms and conditions of use applicable to such Linked Site. 

Conditions

The Buyer must be aged 18 or over on the date of entering into a Contract for the purchase of Goods by the Seller. These Purchase Terms & Conditions shall apply to all Contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Purchase Terms & Conditions. Any variation to these Purchase Terms & Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed to in writing by the Seller.

Ordering

All orders must be submitted to the Seller via the check-out system provided on the Site. Any orders received by email, telephone, mail or fax will not be accepted by the Seller, unless by prior arrangement. The Buyer assumes full responsibility for the accuracy of measurements and sizing information provided to the Seller. The Seller holds no responsibility for inaccurate measurements provided by the Buyer or the Buyer’s personal measurements changing for any reason whatsoever. The Seller will not be responsible for the costs of any garment alterations required by the Buyer. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Purchase Terms & Conditions and are subject to acceptance by the Seller. After an order and payment is received, the Seller shall confirm the order by email which constitutes the Seller’s acceptance of the Buyer’s offer. A minimum of 8 weeks is required from the date of order placement to the event date. In extreme circumstances, this time-frame may be reduced for rush orders at the Seller’s discretion, but the order may be subject to additional charges to be borne by the Buyer. Rush orders can only be stipulated at the time of order placement. The Seller reserves the right not to accept any order for any reason, including insufficient time between the date of order placement and the Buyer’s event/wedding date. In the event that the Goods ordered by the Buyer are not available, the Buyer shall be notified as soon as possible and given the option to either: 1) wait until the Goods are available, or; 2) receive a replacement product of similar style and price, or; 3) receive a refund within 30 days, or; 4) cancel the order.

Payment

The Seller accepts payments made via PayPal. Bank transfers will be accepted by prior arrangement. Buyers who make payment via PayPal are redirected from the Site to a secure PayPal site. Buyers are not required to have an account with PayPal in order to make payment. Once payment has been made, PayPal issues the Buyer with a receipt via email, and the Buyer will be redirected back to the Site. Buyers may be asked by PayPal to supply certain information relevant to their purchase, including the Buyer’s credit card number, the expiration date of the Buyer’s credit card, the Buyer’s billing address, and Buyer’s shipping information. Payment of the full price of an order must be made before an order will be confirmed and processed. All payments must be made to the Seller in AU$, as the Seller does not exchange or convert foreign currency to AU$. The Buyer represents and warrants that they have the legal right to use any credit card(s) or other payment means used to initiate any purchase of Goods on the Site. Any personally identifiable information provided by the Buyer through the Site will be treated by the Seller in accordance with our Privacy Policy. By submitting such information, the Buyer grants the Seller the right to provide only relevant information to third parties for the purposes of facilitating the completion of the purchase of Goods initiated by the Buyer or on the Buyer’s behalf and any other order fulfillment purpose. Verification of information may be required prior to the acknowledgment or completion of any purchase.

Prices

The Seller reserves the right to adjust the price of any Goods on the Site at its discretion without notice. All prices displayed on the Site are quoted in Australian dollars (AU$), inclusive of Goods and Services Tax (GST) and standard shipping charges with Australia. Express shipping can be requested by the Buyer at paid for at the Buyer's expense. All shipping charges to destinations outside Australia will be borne by the Buyer.  The Seller shall not be liable to anyone for adjusting the prices of any Goods on the Site or for refusing to process an order. All pricing is subject to change up until the time the Buyer places an order and completes payment. If the Buyer has saved a product, and at some point later completes an order and makes payment, the price will reflect current pricing, not the previous price. Buyers who reside outside of Australia accept liability for any standard shipping charges, foreign currency exchange variations, stamp duties, import duties, customs charges and taxes applicable to the country in which they reside.

Products and Product Descriptions

The Seller reserves the right to withdraw any Goods from the Site at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Site or for refusing to process an order. Whilst all care is taken, the Seller does not guarantee that product descriptions or other content on this Site will always be 100% accurate, complete, reliable, current, or error-free, including descriptions and images. Fabric colours and materials may vary slightly from those shown on the Site. Colours may vary as to settings on computers and monitors, and it is therefore impossible to guarantee an exact colour match. Dyelots can also vary significantly, up to 20% variation to the colours displayed on the Site. Colour charts are provided on the Site as a guide only.  Many garments available for sale on the Site are custom-made and embellished by hand. The finished Goods may vary slightly from the design shown on the Site, and therefore, whilst all care is taken, no guarantee will be given that finished Goods will be an exact or perfect replica of the product image shown on the Site. The Seller reserves the right, with or without prior notice, to change such descriptions, images, and references, to limit the available quantity of any product to honour, or impose conditions on the honouring of, any coupon, coupon code, promotional code or other similar promotions.

Warranty

The Seller shall not be liable for any direct, indirect, special or consequential loss or damage including loss of profit or any other form of compensation to anyone resulting from the supply of damaged or defective Goods. The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via email within 48 hours of delivery if the Goods are damaged, defective or do not comply with the specifications on the Buyer's order. Photographic evidence should be attached to the email where possible to substantiate all damage and defect claims. If the Buyer fails to notify the Seller of damage or defects within 48 hours of delivery, the Buyer shall be deemed to have accepted the Goods in good condition and the sale is final. Goods that have been approved for return for reinspection by the Seller must be returned to the Seller at the Buyer’s expense and should be adequately insured during the return journey. A Return Authorisation Number (RAN), will be provided by the Seller, and should be clearly written on the outside of the packaging. The Goods must be packed and returned to the Seller in the original packaging. The onus is upon the Buyer to ensure the safe return of goods to the Seller. The returned Goods must not be worn or show any signs of wear, including make-up marks, smelling of cigarette smoke, body odour or perfume. Goods showing any signs of wear will not be accepted. Goods must be returned in their original condition and free of alteration. Goods must be received by the Seller within 10 days of the Buyer’s receipt of the Goods. If the Goods are confirmed to be damaged or defective upon reinspection by the Seller, the Buyer will be notified as soon as possible and given the option to either: 1) receive an exchange or replacement, or; 2) receive a refund within 30 days.

Refunds, Exchanges and Replacements

Refunds and exchanges will only be offered under the following circumstances:

1. If the goods become unavailable and the order cannot be fulfilled within a reasonable timeframe.

2. If the goods received by the Buyer are damaged or defective.

3. If the goods do not comply with the specifications on the Buyer's order.

Process for Returning Goods for Refund, Exchange or Replacement

1. Notification via email must be received from the Buyer within 48 hours of receipt of the goods that the goods 1. do not comply with the specifications on the Buyer's order, or 2. that the goods are damaged or defective. Photographic evidence must accompany the email notification to substantiate any defects or damage.

2. Once reviewed, a Return Authorisation Number will be communicated from the Seller to the Buyer via email. All returns are at the expense of the Buyer. All returns must be received by Wedding Dress Express within 10 days of receipt of goods by the Buyer, otherwise they will not be accepted.

3. All returned goods will be reinspected within 3 days. If the Goods are confirmed to be non-compliant with the specifications on the Buyer's order, damaged or defective upon reinspection by the Seller, the Seller reserves the right to replace or exchange the goods as originally ordered within a reasonable timeframe. 

Goods which are returned to Wedding Dress Express without a RAN clearly marked on the outer packaging will not be accepted. All goods returned which are not in their original condition eg. if they have any signs of wear, washed or altered will not be accepted. Any goods returned which show any signs of wear, such as smelling of cigarette smoke, perfume or body odour, or have been wilfully damaged, will not be accepted. Unaccepted returned goods will be sent back to the Buyer at the Buyer's expense. All refunds must be approved by the Seller and will made within 30 days after receipt of the goods by the Seller. Refunds are not offered for "custom made" or "made to order" goods, only "ready made" items.

Changes to Purchase Terms & Conditions

The Seller shall be entitled to alter these Purchase Terms and Conditions at any time but this right shall not affect the existing terms and conditions accepted by a Buyer upon making a prior purchase.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, natural disasters, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery, short staffing issues due to illness or injury, shortage and/or unavailability of raw materials from a source of supply, or mishandling by third party delivery company, and the Seller shall be entitled to a reasonable extension of its obligations.

If you do not agree with the Purchase Policy, please do not purchase any goods. Please direct inquiries to: info@WeddingDressExpress.com.au or phone 07 34233459.